
Cal Roberson, Vice President of Market Operations, Financial Institution Division, shares how Integris maximizes technology by aligning IT initiatives with banking strategies while providing best-in-class service.
Get to know the trusted partners helping Texas community banks thrive. IBAT Services' Meet the Endorsed Service Provider video series introduces community bankers to the companies, solutions and expertise available through IBAT's Endorsed Service Provider program.
Each brief episode features a conversation with an endorsed partner, highlighting the products, services and resources they bring to IBAT members. Watch the episodes below and check back for new conversations throughout the fall and into 2027.

Cal Roberson, Vice President of Market Operations, Financial Institution Division, shares how Integris maximizes technology by aligning IT initiatives with banking strategies while providing best-in-class service.

Alaina Campbell, Director of Client Success, shares how HC3 helps community banks strengthen customer connections by outsourcing bank statement services.
Clif Lamar of American Bank also shares how his bank has used HC3's expertise in document design, digital delivery and print distribution to enhance the customer experience.

Drew Cranston, Executive Vice President of Sales, shares how Agent IQ empowers community banks to deepen account holder relationships with tools that facilitate personal, meaningful engagement across digital channels.
IBAT’s innovative fintech accelerator program is designed exclusively for community banks and aims to provide a trusted platform of ready-to-use technology solutions to bolster competitiveness and efficiency. The program’s two objectives are (1) to provide rapid commercialization and (2) to streamline bank access. With a similar vetting process as endorsed providers, member banks have an easier path to harness the fintech solutions that deliver near-term value and reduce unnecessary costs, resulting in faster adoption timelines, less uncertainty around deployment and, ultimately, better outcomes for bank customers.

Karan Bhalla, 703-473-1574

Joe Beard, 214-789-1788
Brad Giddens, 214-326-6300

Destin Wilson-Nix, 720-641-3543

Ryan Esquell, 281-409-7650
With IBAT Services celebrating its 40th anniversary last year, it is important to pause and reflect on the process that IBAT employs in endorsing various providers.
The IBAT Endorsed Service Provider (ESP) designation is assigned by the association’s board following a thorough and extensive review process. The Services board has a healthy respect for due diligence, and the directors are not hesitant to ask the hard questions you would ask if the supplier were sitting across the desk soliciting your bank’s business. This adds the level of rigor and risk assessment that regulators expect in third-party vendor due diligence. Most importantly, every evaluation begins with the question, “What unique benefit will IBAT members receive through this endorsement that would not otherwise be available to them?”
There are stipulations that require thoughtful consideration, including the provider’s adherence to an annual financial commitment of marketing support and a minimum guarantee of revenue from the sale of the endorsed product.
The board believes that focusing on core products and services for endorsement is most beneficial, serving the majority of IBAT members by leveraging the purchasing power of community banks across Texas to negotiate IBAT-member-only benefits. The board retains IBAT Services staff to review the contracts that members would be offered by endorsed providers, monitor due diligence in line with regulatory guidelines and advise providers when legislation might affect their products or services. When needed, IBAT staff and outside accountants review financials for potential endorsements.
IBAT’s Services team is tireless, consistent and focused, taking tremendous pride in the integrity of the due diligence process. They work with each ESP to design unique programs that align with the company’s strategic marketing. The process is trusted and appreciated by IBAT members, who know that staff and volunteers have steadfastly maintained the high standards of each endorsement process.