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VOLUME XLIV, NO. 3 | MAY–JUNE 2018


































                                                                                           Measuring

                                                                                             Customer


                                                                                                Service


                                                                                               WHY SIMPLY CLAIM THAT
                                                                                                YOUR BANK PROVIDES
                                                                                              EXCELLENT SERVICE WHEN
                                                                                                 YOU CAN PROVE IT?



                                                                                                       Plus:


                                                                                            MAKING THE CONNECTION AT
                                                                                           IBAT’S LEADERSHIP CONFERENCE
                                                                                         Q&A WITH THE NEW COMPTROLLER
                                                                                         OF THE CURRENCY, JOSEPH OTTING

                                                                                         THE BEST OF COMMUNITY BANKING
                                                                                              AWARDS: THIS IS THE YEAR
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