Page 1 - 638271 IBAT with links for Flip Book_v3
P. 1
VOLUME XLIV, NO. 3 | MAY–JUNE 2018
Measuring
Customer
Service
WHY SIMPLY CLAIM THAT
YOUR BANK PROVIDES
EXCELLENT SERVICE WHEN
YOU CAN PROVE IT?
Plus:
MAKING THE CONNECTION AT
IBAT’S LEADERSHIP CONFERENCE
Q&A WITH THE NEW COMPTROLLER
OF THE CURRENCY, JOSEPH OTTING
THE BEST OF COMMUNITY BANKING
AWARDS: THIS IS THE YEAR